Terms & Conditions

Product guarantee

The characteristics of each product are shown on the site within each product sheet and are elaborated on the basis of the information transmitted by the individual producers. The same information, as well as the images and/or videos, are published for guidance and likewise all the commercial names, trademarks or distinctive symbols present on the site. The images and colors of the products on sale on The Green Life Store may not correspond to the real ones due to the Internet browser and monitor used.

Pursuant to articles 128-135 of the Consumer Code, each product bearing manufacturing defects has the same conditions set out in the legislation on the right of withdrawal and the customer can return them by activating the procedure indicated in the Returns and Refunds section. Our products are handcrafted by producers belonging to our circuit whose conformity is guaranteed by the producer himself. They are often produced in one size or measure, as regards clothing items, or they may have defects or imperfections due to the craftsmanship of the item.

Purchase and payments

The sale takes place between the customer and The Green Life through the thegreenlifestore.com platform which allows companies participating in the circuit to sell online. The purchase contract and support services (shipping, returns, payments) are managed by The Green Life and its partners (Stripe for payments and DHL for shipments). The responsibility of the products remains the responsibility of the manufacturer as indicated in the section "Guarantee of product conformity".

All orders, in fact, are subject to acceptance by The Green Life which reserves, at its sole discretion, the right not to process orders that are incomplete or incorrect, in the event of unavailability of the requested products, or in the event that the Customer does not qualify as a consumer or does not provide sufficient guarantees of solvency

In the cases indicated above, The Green Life will promptly inform the Customer, by e-mail, that the contract has not been concluded, indicating the relative reasons. In this case, The Green Life will reimburse the Customer for any sums already paid.

If the Customer intends to receive the invoice, he must send an Email to [email protected] indicating: Company Name / Tax Code / VAT Number / Pec or Unique Code. The Green Life will issue the invoice which will be sent electronically, as required by the relevant legislation.

All prices indicated on The Green Life Store are expressed in Euros (€) and are to be considered inclusive of VAT. Shipping costs are excluded and are explicitly indicated before the purchase. They are also inclusive of VAT.

The Green Life reserves the right to modify the prices shown on the Site at any time according to the requests and needs of the producers themselves.

For the payment of the products and the relative shipping costs, it is possible to use Credit Cards (Visa, Mastercard, American Express) and Rechargeable Cards such as Postepay. The whole payment process is managed securely by our partner provider Stripe with which our platform is integrated.

The Green Life does not have access to the customer's credit card data. Only the payment service provider will have access to this data. If the provider refuses payment, the order will be automatically canceled and the customer notified via e-mail.